Last updated: September 1, 2026
Urban Shop Mart operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Urban Shop Mart is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
Depending on how you interact with the Services, we may collect or process the following categories of personal information:
Contact details including your name, billing address, shipping address, phone number, and email address.
Financial information including payment card information, transaction details, form of payment, payment confirmation, and other payment details.
Account information including your username, password, preferences, and settings, where applicable.
Transaction information including the items you view, add to your cart, purchase, return, exchange, or cancel, as well as your past transactions.
Communications with us including information you provide when contacting customer support.
Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information including information regarding how and when you interact with or navigate the Services.
We may collect personal information from the following sources:
Directly from you when you create an account, use the Services, make a purchase, communicate with us, or otherwise provide your personal information.
Automatically through the Services from your device when you use our website or services, including through cookies and similar technologies.
From our service providers when they collect or process personal information on our behalf.
From our partners or other third parties.
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Provide, Tailor, and Improve the Services. We use your personal information to provide the Services, process payments, fulfill orders, remember preferences, send order-related notifications, process purchases and exchanges, arrange shipping, enable reviews, and improve your shopping experience.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, including sending promotional communications where permitted and showing you advertisements for products or services based on your activity on our Services or other websites.
Security and Fraud Prevention. We may use your personal information to provide a secure shopping experience, authenticate accounts, detect and investigate fraudulent, illegal, unsafe, or malicious activity, and protect our Services and users.
Communicating With You. We use your personal information to provide customer support, respond to your inquiries, provide services, and maintain our business relationship with you.
Legal Reasons. We may use your personal information to comply with applicable laws, respond to valid legal requests, resolve disputes, enforce our terms and policies, and protect our rights and the rights of our users.
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy.
Such circumstances may include:
Shopify, vendors, and service providers who perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
Business and marketing partners that help us provide marketing services and advertising.
Third parties when you direct or consent to the disclosure, such as when information is required to ship your order or when you use third-party integrations.
Our affiliates or corporate group, where applicable.
Business transactions or legal requirements, including mergers, acquisitions, bankruptcy, legal proceedings, government requests, or situations where disclosure is necessary to protect our Services, rights, users, or others.
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.
Shopify may also process information relating to your interactions with our store and Shopify's services to provide certain features and improve its products and services.
To learn more about how Shopify uses your personal information, you can review the Shopify Consumer Privacy Policy.
Depending on where you live, you may also exercise certain rights with respect to your personal information through Shopify's privacy resources.
The Services may provide links to websites or online platforms operated by third parties.
If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We are not responsible for the privacy, security, accuracy, completeness, or reliability of information provided by third-party websites or platforms.
The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you are a parent or guardian and believe that a child has provided us with personal information, please contact us at neostoreein@gmail.com so that we can review the request.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security.
Any information you send to us may not be completely secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.
How long we retain your personal information depends on factors such as whether we need the information to provide our Services, maintain your account, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.
Depending on where you live, you may have some or all of the following rights regarding your personal information:
Right to Access / Know: You may have the right to request access to personal information we hold about you.
Right to Delete: You may have the right to request deletion of personal information we maintain about you.
Right to Correct: You may have the right to request correction of inaccurate personal information.
Right of Portability: In certain circumstances, you may have the right to receive a copy of your personal information or request that it be transferred to another party.
Managing Communication Preferences: You may opt out of promotional emails by using the unsubscribe option provided in those emails. We may still send non-promotional communications relating to your orders or account.
You may exercise applicable rights by contacting us at neostoreein@gmail.com.
We may need to verify your identity before processing certain requests, as permitted or required by applicable law.
We will not discriminate against you for exercising applicable privacy rights. We will respond to valid requests within the timeframe required by applicable law.
If you have concerns or complaints about how we process your personal information, please contact us at:
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
Please note that we may transfer, store, and process your personal information outside the country where you live.
Where applicable, we will use legally recognized mechanisms for transferring personal information internationally.
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or other operational reasons.
When we make changes, we will post the revised Privacy Policy on this website and update the "Last updated" date.
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any applicable privacy rights, please contact us at:
