Shipping policy

Shipping Policy

Order Processing

All orders are processed and dispatched on the next business day after the order is placed.

Delivery Time

Once your order has been dispatched, it generally takes 3–5 business days to be delivered.

Please note that delivery times may vary slightly depending on the delivery location and circumstances beyond our control, such as courier delays, weather conditions, or other unforeseen circumstances.

Tracking

Once your order has been dispatched, tracking information may be provided so you can track the progress of your shipment.

Contact Us

If you have any questions regarding your order or delivery, please contact us at:

neostoreein@gmail.com

About Us !

Welcome to Urban Shop Mart — your go-to destination for practical, everyday products that make life easier.

At Urban Shop Mart, we focus on discovering and offering useful, problem-solving products for homes, kitchens, bathrooms, cars, and daily use. Every product on our store is selected with one simple goal in mind: real utility at honest pricing.

Shop now

Priya, Jaipur

“I ordered from Urban Shop for the first time and honestly didn’t expect much, but the product quality was good and delivery was on time. The product was exactly as shown on the website. Overall a smooth experience.”

⭐️⭐️⭐️⭐️⭐️

Rohit, Indore

“Very useful product at a reasonable price. Packaging was decent and customer support replied quickly when I had a query. I’ll definitely try ordering again from Urban Shop.”

⭐️⭐️⭐️⭐️⭐️

Sneha Patel, Ahmedabad

“I liked that the products on Urban Shop are practical and not random items. The checkout was easy and the order arrived without any issues. Good value for money.”

⭐️⭐️⭐️⭐️⭐️

Frequently asked questions

Returns are accepted only for damaged, defective, or incorrect items.

Requests must be raised within 48 hours of delivery with clear photo or video proof.

To request a return, contact us at:

📧neostoreein@gmail.com

All return requests are subject to verification and approval.

Cash on delivery is available for all products!

We offer free shipping on all orders.

For any queries related to orders, shipping, or support, reach us at:

📧 neostoreein@gmail.com

🕒 Support hours : 11:00 am to 7:00 pm.