We offer a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To request an exchange, please contact us at neostoreein@gmail.com within 7 days of receiving your order.
If your exchange request is accepted, we’ll provide you with instructions on how to proceed. Items sent back to us without first contacting us will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items may not be eligible for exchange, including perishable goods, custom or personalized products, and personal care goods.
We also do not accept exchanges for hazardous materials, flammable liquids, or gases. Please contact us at neostoreein@gmail.com if you have questions about whether your item is eligible for exchange.
Sale items and gift cards are not eligible for exchange.
Exchange requests must be made within 7 days of receiving the order. The item must be unused, unworn, and returned in its original packaging with all applicable tags and proof of purchase.
Once the returned item is received and inspected, we will process the exchange if it meets the eligibility requirements.
For any questions regarding exchanges, please contact us at neostoreein@gmail.com.
